Questions on ORDERS & SHIPPING

  • DO YOU SHIP INTERNATIONALLY?

    Yes! We are happy to provide international shipping. We are unable to ship to Ascension Island, India, Kuwait, Luxembourg, Malta, Russia, Ukraine, Switzerland, or Tristan da Cunha at this time.

    WHAT ARE YOUR SHIPPING COSTS?

    Please note the following rate structure for most orders:
    Domestic (Canada) ::
    Under $500 ($21) –– Between $500 - $975 ($28) –– Over $975 (FREE)
    United States ::
    Under $975 (Canada Post) ($18) –– Under $975 with Signature ($28) –– Over $975 (FREE)
    Asia ::
    Under $975 ($66) –– Over $975 ($45)
    Rest of the World ::
    Under $850 ($57)–– Between $975 - $1200 ($40) –– Over $1200 ($30)

    All jewelry pieces are shipped via Canada Post or FedEx and come with tracking. Signature can be added at checkout by selecting the appropriate shipping method. Packages are shipped out the day they are completed.

    For stationery and small home goods, shipping is calcualted at checkout.

    For express shipping, please e-mail us at info@sofiazakia.com

    We are not responsible for lost parcels or delays due to weather or holds at customs. If you would like a shipment delivered there, please consider an alternative recipient address.

  • DO YOU CHARGE TAXES ON YOUR PRODUCTS?

    In Quebec we must charge GST/QST, as well as federal tax in the rest of Canada.

    Prices listed on the website do not include duties or taxes. Please be informed of your country’s import policies before committing to a purchase, as any taxes, duties or customs upon delivery are the responsibility of the buyer, and are in no way controlled by Sofia Zakia.

    I LIVE IN MONTREAL, CAN I PICK UP MY ORDER ?

    Yes!

    Please set the ship-to address at checkout to our flagship store location:
    Sofia Zakia
    1373 Greene Ave
    Westmount, Quebec
    and indicate in the “message” portion of your order that you will be coming for local pick-up and we will refund your shipping cost and we will email you once your order is ready for pick-up.

    WHAT CURRENCY IS SOFIA ZAKIA IN?

    All Sofia Zakia pieces are displayed and charged in USD.

    HOW DO I TAKE CARE OF MY JEWELRY?

    Our pieces are delicate by nature, so we encourage our customers to take extra care when wearing Sofia Zakia pieces, especially rings. Please try to remove jewelry when doing rough handwork that may damage the stones. We also recommend removing your jewelry when washing your hands, showering and sleeping.

    Sofia Zakia is not responsible for broken or lost stones, however we offer stone replacements for a reasonable repair fee. We also offer polishing and resizing of most Sofia Zakia products. Kindly note that eternity band models cannot be resized.

  • WHAT IS THE PRODUCTION TIME?

    For the most up-to-date production timeline, please check the pop-up agreement window during the checkout process.

    All jewelry pieces are made to order, so please allow a minimum of 14 business days for jewelry to be made before shipping.

    During periods of higher volume, such as the holidays, production time may increase to 3-4 weeks. Please write requested deadline date at time of order in order for our team to best meet your needs.

    If you need an estimated shipping date or a rush order, please e-mail us and we will do our best to meet your request!

    DO YOU GIFT WRAP?

    Our pieces come elegantly packaged in uncoated cotton board from sustainable sources with our logo foil stamped in rose on the box lid, which rest assured is very pretty. Non-jewelry items arrive in their own individual packaging, often vellum or tissue-wrapped. If you wish to have further gift wrapping, the option for it is available here. If you would like a personalized card included, please let us know with your order.

    TERMS & CONDITIONS

    Sofia Zakia cannot guarantee that colours represented on the website will exactly match the jewelry you receive. Since all pieces are handmade and come from raw materials, please anticipate minor variations in colour and texture. Rest assured that the piece you will receive will be uniquely yours!

Questions on CUSTOM WORK

  • CAN YOU MAKE ME A CUSTOM PIECE?

    Yes! We do offer bespoke engagement rings and other commissioned pieces. Should you be interested in this, please navigate to the bespoke form to discuss requirements.

    Please note that bespoke pieces may take 6 or more weeks to create, depending on the complexity of the project.

    I LIKE A PIECE IN YOUR STORE, BUT I’D LIKE A DIFFERENT STONE.

    In most cases, this shouldn’t be a problem. If you don’t see the gemstone(s) you are interested in having on your Sofia Zakia piece in the drop-down menu of the product, please e-mail us. Kindly note that stone customization may not always be available, and the cost will reflect the changes made.

  • I DON’T SEE MY SIZE IN YOUR SHOP.

    We try our best to offer inclusive sizing. Our website does not include all the sizes we offer. If you do not see your size listed (including quarter sizes), please e-mail us and we will do our best to meet your needs!

    I’D LIKE TO GET MYSELF/MY BELOVED A RING, BUT I DON’T KNOW THEIR SIZE.

    Don’t panic! We recommend going to a local jeweller to determine your proper ring size. Alternatively, inexpensive ring sizers are available for purchase online. You may also try to use this website to determine your ring size. Please note that we are responsible for sending you the ring size you ordered. Mandrels and sizers may vary internationally, so please do your best to find a US ring sizer, as we are not responsible for determining your ring size or accommodating returns based on inaccurate ring sizing outside of our production studio.

  • DO YOU OFFER CUSTOM ENGRAVING?

    Yes. Should you be interested in having a piece custom engraved (not stamped), please contact us by e-mail for rates and styles offered. We are unable to engrave on thin band models, such as the Wandering Star ring at this time.

    CAN YOU SET MY HEIRLOOM STONE IN ONE OF YOUR SETTINGS?

    You are very lucky to have a beautiful heirloom stone! We are currently closed to setting heirloom stones into existing Sofia Zakia pieces or custom designs at this time.

Questions on RETURNS / EXCHANGES

  • WHAT’S YOUR RETURN/EXCHANGE POLICY?

    Please note that as all Sofia Zakia pieces are made to order, they are final sale and we do not accept returns, so please be sure of the piece you’re looking at before you purchase! If you are hesitant and have any questions, please contact us prior to placing an order. Once an order has been placed, we put it into production and it cannot be cancelled. See our full cancellation policy here.

  • DO YOU OFFER REPAIRS?

    We offer free repairs of pieces within 7 days of receipt. Please see our full repair policy for details. We reserve the right to decline unreasonable repairs.