Duties & Taxes

Any brokerage, duties/taxes charged at customs will be the responsibility of the buyer.

We kindly ask that you do not contact us to inquire about tax/duties invoices from FedEx, as they must be paid by law when you purchase any goods, whether they are from a local retailer or are shipped to you across your border.

Please be advised your ship-to address' border customs will assess the import charges on a case-by-case basis. If deemed applicable, an invoice will be processed to you post-delivery (within 2-4 weeks).

We are not responsible for customs duties/taxes/fees charged at your border; the customer is solely responsible for making the payment and clearing their package with necessary documentation.

While we can aid in customs clearance wherever we can, we do so only as a courtesy as it is the buyer’s sole responsibility. If your order is shipped by FedEx, they will contact you several times if your package needs extra clearance information and it is the buyer’s responsibility to track the package and communicate with their FedEx broker. Please call FedEx to inquire about your broker’s email address if FedEx requires you to submit extra documentation for clearance.

Kindly clear your package as soon as possible as customs may only hold it for a few days before sending it back to us, which will deem it as a Refused Package.

By purchasing something, you agree to have read and understood Sofia Zakia's terms and policy herein.

IMPORTANT NOTICE TO CUSTOMERS LOCATED IN THE UNITED STATES

All of our jewelry is USMCA-compliant and is 100% handmade in Canada.

We do not have control over—and are not responsible for—customs duties/taxes/fees charged at your border; the customer is solely responsible for making the payment and clearing their package with necessary documentation/information.

Due to recent regulatory changes, all imports valued $800 USD+ now require the submission of a 5106 form to the US Customs and Border Protection Agency (through FedEx). Previously, this was required for imports valued at over $2,500 USD. Failure to submit this form as quickly as possible may result in shipment delays or your package being returned to us. Please email us at info@sofiazakia.com if you have any questions.

WHERE DO YOU SHIP TO?

We are happy to provide international shipping. We are unable to ship to Ascension Island, India, Kuwait, Luxembourg, Malta, Russia, Ukraine, Switzerland, or Tristan da Cunha at this time.

REFUSED PACKAGES

It is the customer/receiver’s sole responsibility to pick up the package, pay taxes/duties, and fill out necessary customs forms to clear the shipment. 

For shipments returned to us, customers must get in touch with us and cover the shipping charges, as well as the return shipping charge we incurred by having the package returned to sender.