Cancellation & Return Policy
Please note that as all Sofia Zakia pieces are custom and made to order, they are final sale. We do not accept returns, so please be sure of the piece you’re looking at before you purchase! If you are hesitant and have any questions, we are happy to help! Please contact us before placing an order.
Once an order has been placed, we put it into production and it cannot be cancelled. If you have any emergency requests, it is possible to change ring size or cancel within 4 hours of the order having been placed given that the order is placed on a business day (Monday to Friday 9:00am - 6:00pm, excluding Canadian national holidays). As most pieces are made-to-order, once production begins they cannot be cancelled. Once 4 hours has passed we no longer accept cancellations or refunds. We reserve the right to refuse unreasonable cancellation requests.
Please note that Written in the Stars bands and bespoke pieces cannot be cancelled at any time due to the bespoke nature of the items.
We also recommend that you confirm the appropriate size for your rings prior to placing your order online. Please email us before ordering if you are unsure.
All international orders (outside Canada) are final sale. We are unable to accept international returns due to Canadian import regulations. We are also not able to issue refunds for duties & taxes paid by the recipient, as these fees are remitted to the destination country's customs and is in no way controlled by Sofia Zakia. If you need to inquire about duties & taxes, please contact your local customs agency.
Sofia Zakia reserves the right to charge a 5-10% transaction fee from your chosen payment processor on cancelled orders already in production. The transaction fee will be deducted from your refund. We also reserve the right to charge a 15% restocking fee on returns.
