We are able to change stones, metals (to 18k gold, platinum, etc.) and do small changes like adding or removing stones and engraving. Please note that at this time we are not working with heirloom gemstones or metals. Thank you for your understanding. For customizations otherwise please e-mail us or use the below form with your details and we will do our best to help! We're excited to work on pieces together.
Our bespoke order design consultation fee covers communications with our team, as well as the process required to hone in on a custom piece. You will immerse yourself into a discussion on such things as design, stone, budget, etc.
Once a design is decided upon, a payment is secured to start production and cover materials.
As Sofia is dedicated to offering you the best in bespoke experience, the average time needed to design and produce a customized piece ranges from 3-4 weeks; please keep this in mind, especially if your request is a time-sensitive one.
Contact us using our Bespoke form after meeting the consultation fee herein in order to discuss a one-of-a-kind piece of jewelry for you or a loved one. We will gladly follow up with a response within 5 business days of us receiving the request to provide feedback.
The consultation fee is non-refundable. If we proceed in crafting your bespoke piece, the consultation fee will be applied towards the purchase of your final piece.
Kindly ensure to use the same name and email address when submitting your Bespoke form, as we are otherwise no longer answering ad hoc Bespoke email inquiries.