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Wholesale Terms and Conditions

Terms and Conditions

For opening orders, a deposit of 50% will be taken at time of order with the remainder of the balance due 6 weeks later or when production of the order is complete (whichever comes first, unless otherwise agreed upon).

Draft orders, once created, are legally binding and cannot be cancelled once put into production. 

Payment is accepted by bank transfer, credit card payment or cheque by mail. Credit card payment can be made via a secure online payment link through Sofia Zakia’s payment processor. A 1.7% processing fee will apply to credit card transactions and a 2.5% processing fee will apply to PayPal transactions.

All cheques mailed must be addressed to MORPHE JEWELRY INC. in order to be processed.

All transactions will be charged in USD. International retailers should note that exchange rates vary from bank to bank and that foreign currency converted to USD may vary slightly from the amount listed on the invoice.

All bank transfer charges must be covered by the retailer.

Shipping Details

Orders are shipped from our Montreal studio (Montreal, Quebec, H3Z 2A5 Canada) to a delivery address provided by the retailer at the time of order. Sofia Zakia pieces ship via Canada Post or FedEx unless otherwise specified. If there is a preference, please note so at the time of order.

North American orders typically ship via FedEx Economy or Express. Orders with a value greater than 800 USD will automatically ship via FedEx Express (approx. 2-3 day shipping), paid for by the stockist in order to avoid incurring brokerage fees. Shipping costs are calculated based on delivery address, but to US addresses are generally around 65 USD.

For orders shipping to the retailer, unless otherwise specified, shipping costs and duties incurred are covered by the retailer by providing either a shipping account number or having shipping charges added to the invoice. For drop-ship orders, customers pay for shipping unless otherwise specified.

Sofia Zakia retains the rights to all goods until payment is received in full and orders will not be shipped until all payments have been successfully authorized and cleared.

Repairs

Risk of damage passes on to the retailer on delivery. Sofia Zakia must be notified of any damages or losses in transit within 48 hours of receipt of goods. All items are sent with tracking information, however risk of loss passes to the retailer at the time of dispatch.

Jewelry can be repaired at an additional charge quoted on a by-case basis. Meticulous care has been taken at the time of conception to ensure stones are set securely, however Sofia Zakia is not responsible for the loss of stones after purchase. Clients should be made aware by the retailer that stone settings should be checked regularly.

We stress the importance of choosing jewelry that is appropriate for your client’s lifestyle. Sofia Zakia pieces are dainty and fragile by nature, so clients should also be advised by retailers to remove their jewelry during any extensive activities or when in water. Shipping costs will be covered by Sofia Zakia if the damage is due to a fault with the item, but will be covered by the client if the damage is caused through negligence. Repairs for pieces dated older than 45 days from date of shipment delivery may incur fees.

Ring resizing can be done for most pieces. Re-sizes will cost 50 USD. Some designs cannot be resized, so please contact us for details.

Return shipping costs are to be covered by the retailer. For repairs, please contact Designer directly before processing. For US & International returns, HTS code “9813.00.00” must be used for shipment. Shipment description must include “Canadian goods returning to Canada for repair under warranty” and item value should be listed at 1/4 wholesale value. Failure to do this may result in duties and customs being charged, for which we will require retailer to expense.

Sofia Zakia reserves the right to review the prices at any time.

Please note that each product is handmade and therefore slight variations in stones, gold, and handiwork are to be expected as unique characteristics of the work.

All shipped pieces are final sale. Sofia Zakia does not accept swapping or store credit for any fulfilled orders.

Design Rights and Copyright remain the sole property of Sofia Zakia.